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United States Military Academy Library


Support for In-Person and Remote Learning: Rotunda Pick-up

USMA Library supports remote teaching, learning, and research.

Rotunda Pickup of Physical Library Materials

Rotunda Pickup

The U.S. Military Academy Library is pleased to announce starting June 17, 2020, we will begin offering limited physical material pickup services during library hours, in the rotunda on the first floor of Jefferson Hall. We are committed to providing safe access to physical library materials.

Important Service Notes 

  • This service is limited to items currently on the shelf and held in the circulating collection of the U.S. Military Academy Library.
  • Before requesting that a physical book is pulled from the library's stacks for pickup, check to see if an online version of the resource is available. 
  • Please allow library staff several hours to retrieve your requested materials.
  • Requests can be made at any time, 24 hours a day, 7 days a week. Requests made after 1430 will not be available for pickup until the following business day.
  • You will receive an email stating that selected library materials are ready for pickup. Please do not arrive to pick up your requested materials before receiving the notification email.
  • Requested items will be held for pickup for 5 days. After 5 days, the requested items will be removed from the pickup-cart and your request will be canceled. 
  • Upon entering Jefferson Hall, please wear a mask and follow social distancing guidelines. 
  • Please note that despite our best efforts to help ensure user safety, the library cannot guarantee that all collection materials are 100% free of any infectious materials at the point of delivery to users via Rotunda Pickup. If you choose to participate in the pickup service, you do so at your own risk. 

Rotunda Pickup Step-by-Step

1. Place items on hold. 

  • Use Scout to search for items currently available in the circulating collection of the U.S. Military Academy Library. 
  • Place items on hold by utilizing the "Get It" feature available on individual material records. Please review the "Request Items Using Scout" tab for a detailed walkthrough of this process. 

2. Wait for notification that items are ready for pickup. 

  • You will receive an email when items are ready for pickup. Wait times for holds placed online are currently longer than usual, due to limited staff in the building. 
  • Requests made after 1430 will not be available for pickup until the following business day.
  • Staff will check out the requested items to your Library Account. 

3. Pickup items in the rotunda on the first floor of Jefferson Hall. 

  • Requested items will be placed in opaque plastic bags, labeled with your name and item due dates. 
  • Labeled bags will be on a cart found upon entry through the South entrance of Jefferson Hall. 
  • Bags will be arranged in alphabetical order by last name. 
  • Grab your bag and enjoy! 
     

Follow the Steps Below to Begin Requesting Items for Rotunda Pick-Up Using Scout

1. To request Rotunda Pickup, first go to Scout search 

2. Click on “Sign In” found on the top right corner of the page in red 

3. Sign in with your westpoint.edu Office 365 credentials  

You are now signed into Scout and can begin looking for materials.

4. To request an item, click on the title to initiate the request.  

5. Click on Request this be held for me at the Library Front Desk

6. Click on Send Request 

7. A confirmation message will appear that your request was successfully placed. 

How will I know my hold items are ready for pickup?

You will receive an email notification when your requested library items are available for pickup in the rotunda on the first floor of Jefferson Hall. Notification emails will come from email frontdesk@usma.libanswers.com, with the subject line "Ready for Library Rotunda Pickup". 

How do I return items?

Items may be returned to the U.S. Military Library in the rotunda of Jefferson Hall. Check Library hours. Please drop off library returns on the supplied cart found by the South entrance of Jefferson Hall. 

Newly returned library materials will be quarantined and unavailable for checkout/pickup for at least 72 hours after return.   

Do I need a library account?

Yes, you need an account to request items for pickup from the circulating collection of the U.S. Military Academy Library. If you do not have a library account, please use the "Contact Us" tab. A library staff member will assist cadets, faculty, and staff affiliated with the United States Military Academy in setting up a library account. 

What if I have mobility issues and cannot leave my vehicle? 

If you experience mobility issues, the library can provide accommodation such as placing bagged items in the trunk of your vehicle. Please call the Front Desk of the U.S. Military Academy Library to request accommodations: 845-938-2230 

What materials are available for pickup? 

All physical materials in the circulating collection of the U.S. Military Academy Library, including books, DVDs, etc. are available for Rotunda Pickup. 

What if I have a block on my library account?

Library staff can override account restrictions/blocks during the pandemic response. 

Why are you using plastic bags for pickup items?

Plastic bags are a temporary measure to protect your privacy, protect physical materials, and limit unnecessary contact. Bags help separate materials to avoid the need for you to sort through items on the pickup cart. 

What is the Library doing to protect the safety of patrons and library staff?

The contactless pickup model the U.S. Military Academy Library is using provides maximum social distancing for both your safety and the safety of our staff. Library staff will use masks in accordance with CDC guidelines. 

All physical materials have been quarantined, and all materials returned to the library will be quarantined in a separate location from the general circulating collection. 

Patrons and library staff should not approach one another and respect the need for social distancing. This may feel uncomfortable but is necessary to provide a safe, healthy, and contactless pickup service. 

Please note that despite our best efforts to help ensure user safety, the library cannot guarantee that all collection materials are 100% free of any infectious materials at the point of delivery to users via Rotunda Pickup. Users who choose to participate in the pickup service do so at their own risk. 

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