Sometimes, even though you have downloaded Zotero, the Zotero citations toolbar does not appear in Microsoft Word. Here are several common troubleshooting tips.
1. Make sure all of your Word documents are closed. After closing all of the Word documents you may have been working on when you downloaded Zotero, reopen a document. Hopefully, you will now see the Zotero toolbar.
2. Reinstall Zotero. Return to the Zotero downloads page and reinstall the Zotero library. This will not delete the information you have currently saved in your Zotero library. Follow the menu prompts that indicate that you would like to save the data from your current library.
3. Reinstall the Word add-in via the Zotero Preferences menu. In your Zotero library go to the Edit menu (on a PC), then select Settings (on a Mac select Zotero and then Settings). Within Settings, choose the Cite tab. Within the Cite tab, scroll down to the Word Processors section. Select Re-install Microsoft Word Add-In button.
